Refund Policy

Effective Date: January 1, 2025

We want you to be satisfied with your DemandGoodQA membership. This Refund Policy explains how refunds are handled for the Practitioner Plan, Vault Pro Plan, and Organizational Plan.

Monthly Memberships

Monthly memberships may be canceled at any time through your Thinkific account. Cancellation stops future billing but does not result in a refund for the current billing period already paid.

Annual Memberships

Annual memberships may be eligible for a prorated refund if requested in writing within 14 days of purchase. After 14 days, annual memberships are non-refundable but may be canceled to prevent renewal.

Organizational Plans

Refunds for Organizational Plans are evaluated on a case-by-case basis. Please contact partnerships@demandgoodqa.com to discuss your organization's specific situation.

How to Request a Refund

To request a refund, email support@demandgoodqa.com with your account email and the reason for your request. We aim to respond to all refund requests within 3–5 business days.

Exceptions

We reserve the right to deny refund requests that we determine, in good faith, to be abusive, fraudulent, or made after substantial use of course content or downloaded templates.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date.